Legal

Terms of service

Last updated: 27 July 2026

These terms are the agreement between you and DigiNhance. They cover the website at diginhance.com, any software or subscription you buy from us, and any design, development, or AI implementation work we do for you. By using the site, creating an account, or paying us, you accept these terms. If you do not accept them, please do not use the services.

1. Who we are

DigiNhance is an AI-native product studio operated as a sole proprietorship by Durvesh Naik in India. In these terms, "DigiNhance", "we", "us", and "our" mean that business. "You" means the person or organisation using our services. If you accept these terms for a company, you confirm you are authorised to bind it.

Email: hello@diginhance.com
Phone: +91 90299 50835
Address: 204, Mangalmurti CHS, Plot C-21, Sector 9, Airoli, Navi Mumbai, Maharashtra 400708, India

2. What we provide

• Software and subscriptions. Products we build and operate, sold on a recurring or one-off basis, delivered over the internet.
• Studio project work. Product design, web and mobile development, and AI integration, delivered under a written quote, proposal, or statement of work.
• The website itself, which is informational.

Where a signed quote or statement of work covers your project, that document and these terms are read together. If the two conflict on a specific point, the signed document wins for that point.

3. Eligibility and your account

• You must be at least 18 and able to enter a binding contract.
• Give us accurate registration and billing details, and keep them current.
• You are responsible for everything that happens under your account and for keeping your credentials safe. Tell us immediately if you suspect unauthorised access.
• Do not share, sell, or transfer your account or licence without our written consent.

4. Acceptable use

Use the services lawfully and reasonably. You agree not to:

• Break any law, regulation, or third-party right, including privacy and intellectual property rights.
• Upload or generate malware, or attempt to breach, probe, or disrupt our systems or another user's data.
• Reverse engineer, decompile, scrape at scale, or copy our software except where the law expressly allows it.
• Resell, sublicense, or white-label the services without our written agreement.
• Use the services to send spam, to harass, to deceive people, or to produce content that is unlawful, defamatory, or sexually exploitative of minors.
• Place a load on the service that is abusive or that degrades it for others.

We may suspend access immediately if we reasonably believe you are breaking this section or exposing us or other customers to risk.

5. Fees, billing, and taxes

• Prices are shown at the point of purchase or in your quote, and are exclusive of taxes unless stated otherwise. You are responsible for any GST, VAT, or other tax that applies.
• Subscriptions renew automatically at the end of each billing period, at the then-current price, until you cancel. By subscribing you authorise us to charge your payment method on each renewal.
• Payments are processed by our payment providers, including Stripe. We do not store your full card details. Your use of a payment method is also subject to that provider's terms.
• If a payment fails, we may retry it and may suspend access until it clears. You remain liable for amounts due.
• Project work is invoiced per the schedule in your quote, typically a deposit plus milestones. Invoices are payable within the period stated on them.
• We may change our prices. For subscriptions, we will tell you by email before the change takes effect, and you can cancel before you are charged the new amount.

6. Cancellation and refunds

You can cancel a subscription at any time and it will not renew again. Because we sell software and digital services, payments are generally not refundable, and we do not refund the unused part of a period you have already paid for. We do refund in specific exceptional cases, such as duplicate charges, billing errors, charges taken after a cancellation, and services we failed to deliver. The full rules, the exceptions, and the request process are set out in our Cancellation and refund policy, which forms part of these terms.

7. Intellectual property

• Ours stays ours. The DigiNhance name, logo, website, software, source code, designs, and documentation are owned by us or our licensors. Buying a subscription gives you a limited, non-exclusive, non-transferable, revocable right to use the product for its intended purpose while your subscription is active. It does not transfer ownership.
• Custom work. For project engagements, ownership of the deliverables we create specifically for you transfers to you once you have paid for them in full, unless your statement of work says otherwise.
• Pre-existing material. Our own tools, libraries, frameworks, internal components, and know-how, whether made before or during your project, remain ours. Where they are embedded in your deliverables, we grant you a perpetual, worldwide, royalty-free licence to use them as part of those deliverables.
• Third-party components. Open source and licensed components stay under their own licences, which are passed through to you.
• Portfolio. We may name you and show the work publicly as a case study unless you ask us in writing not to. We never publish your confidential information or invented metrics.

8. Your content and data

You keep ownership of everything you upload, submit, or generate through the services. You grant us the limited licence we need to host, process, transmit, back up, and display that content in order to run the service for you, and to comply with the law. You confirm you have the rights to the content you put in, and that it does not break the law or anyone's rights. How we handle personal data is set out in our Privacy policy.

9. Confidentiality

Each of us may learn non-public information about the other. Both of us agree to keep it confidential, to use it only for the purpose of this agreement, and to protect it with at least reasonable care. This does not apply to information that is already public, was already known without a duty of confidence, is independently developed, or must be disclosed by law.

10. Third-party services

Our products run on and connect to third-party infrastructure and services, including hosting, databases, email delivery, payment processing, and AI model providers. Those services have their own terms and their own availability. We choose them carefully, but we are not responsible for their outages, changes, price rises, or discontinuation, and we are not liable for how they handle data under their own terms.

11. AI-generated output

Some of what we build uses AI models. AI output can be wrong, incomplete, biased, or unsuitable for your situation, and the same input does not always produce the same result. Treat AI output as a draft to be reviewed by a competent human, not as professional advice, and never as legal, medical, or financial advice. You are responsible for reviewing AI output before you rely on it or publish it. We do not warrant the accuracy of AI-generated results.

12. Availability and support

We work to keep our services running, but we do not promise uninterrupted availability unless a separate service level agreement says so in writing. We may take the service down for maintenance, ideally with notice. Support is provided by email during Indian business hours, and we aim to reply within two business days.

13. Disclaimers

To the extent the law allows, the services are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be error-free, secure, uninterrupted, or that they will produce any particular commercial result. Nothing in these terms excludes a warranty that cannot legally be excluded.

14. Limitation of liability

To the extent the law allows:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunity, even if warned they were possible.
• Our total aggregate liability arising out of or relating to the services is limited to the amount you paid us in the twelve months before the event that gave rise to the claim.
• Nothing here limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

15. Indemnity

You agree to cover us against third-party claims, damages, and reasonable costs arising from your content, your use of the services in breach of these terms, or your breach of the law or a third party's rights.

16. Suspension and termination

• You may stop using the services and cancel at any time, as described in the Cancellation and refund policy.
• We may suspend or terminate your access if you materially breach these terms, if you do not pay, or if we are required to by law. Where the breach can be fixed, we will normally give you notice and a chance to fix it first.
• On termination your licence ends and your access stops. We will give you a reasonable window to export your data where the product supports it, after which we may delete it in line with our retention practice.
• Sections that by their nature should survive termination do survive, including fees owed, intellectual property, confidentiality, disclaimers, liability, and governing law.

17. Changes to these terms

We may update these terms as our products and the law change. We will update the date at the top and, for material changes affecting active customers, tell you by email or in the product. Continuing to use the services after a change takes effect means you accept the updated terms. The version in force when you made a purchase governs that purchase.

18. General

• Whole agreement. These terms, the privacy policy, the refund policy, and any signed quote or statement of work make up the entire agreement between us.
• Severability. If a clause is unenforceable, the rest stays in force.
• No waiver. Not enforcing a right once does not waive it.
• Assignment. You may not assign this agreement without our written consent. We may assign it as part of a merger, acquisition, or sale of the business.
• Force majeure. Neither party is liable for delays caused by events outside its reasonable control.
• Notices. Legal notices to us go to the email address in section 1. Notices to you go to the email on your account.

19. Governing law and disputes

These terms are governed by the laws of India. If a dispute comes up, contact us first and we will try in good faith to resolve it within 30 days, because that is faster and cheaper for both of us. If that does not work, the competent courts in India have exclusive jurisdiction, and both parties submit to it. Nothing here removes any mandatory consumer protection right you have in the country you live in.

20. Contact us

Email: hello@diginhance.com
Phone: +91 90299 50835
Address: 204, Mangalmurti CHS, Plot C-21, Sector 9, Airoli, Navi Mumbai, Maharashtra 400708, India
Contact page: diginhance.com/contact